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Booking Terms & Conditions

Deposits 

Deposit & Payment Policy

At Pop and Pretty Events, each event is custom-designed with exceptional attention to detail, creativity, and care. To ensure every client receives the highest level of service, all bookings require a financial commitment at the time of scheduling.

Deposits

A 50% deposit of the total invoice amount is required at the time of booking to secure your event date and begin the design process.

  • For events booked less than two (2) weeks before the event date, full payment is required at the time of booking.

  • Deposits confirm your reservation and allow us to allocate the necessary design time, materials, and production resources exclusively to your event.

Payment Terms

Payment terms are outlined on your invoice and generally follow the schedule below:

  1. Final payment is due seven (7) calendar days prior to the event date.

  2. Failure to submit the final payment within the specified time period will result in forfeiture of the deposit and potential cancellation of services.

  3. Any exceptions to the 7-day final payment requirement will be explicitly stated on your invoice and reviewed on a case-by-case basis.

Important Note

No design work, material ordering, or event setup will commence until the required deposit or payment has been received in full, as outlined above.

Refund Policy 

Refund & Payment Policy

At Pop and Pretty Events, we specialize in creating premium balloon décor and elevated event experiences designed with artistry, precision, and care. Each creation is custom-tailored, requiring thoughtful planning, material procurement, and design preparation. To maintain the integrity of our process and ensure the highest standard of service, we have established the following payment and refund policies.

Deposit & Booking

A non-refundable deposit is required to secure your event date and initiate the design process. This deposit confirms your booking and allows us to allocate time, materials, and creative resources exclusively for your event.

Refund Eligibility

  • Cancellations made more than two (2) weeks prior to the event date:
    Deposits may be eligible for a partial refund, less any costs incurred for materials, design preparation, or administrative work.

  • Cancellations made within two (2) weeks of the event date:
    All deposits are non-refundable. At this stage, materials have been ordered, designs finalized, and your event has been integrated into our production schedule.

Final Payment

The remaining balance is due in full no later than seven (7) days prior to the event date. Failure to submit payment by this deadline may result in cancellation of services without refund of the deposit. No installations or deliveries will proceed without full payment.

Rescheduling

We understand that plans may change. Should you need to reschedule, your deposit may be applied toward a future event if notice is given more than two (2) weeks in advance, and subject to date availability.

Cancellations & No-Shows

Cancellations made within seven (7) days of the event, or failure to provide access for installation or delivery, will result in forfeiture of all payments made.

Force Majeure

In the rare event of unforeseen circumstances beyond our control—such as severe weather, venue closure, or natural disaster—Pop and Pretty Events will make every effort to reschedule your décor for a future date or apply your payment as a credit toward another event.

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